Support & Maintenance
Your Odoo system is a living platform. We keep it healthy, secure, and evolving — with proactive monitoring, rapid issue resolution, and continuous optimization.
What's Included
Comprehensive Care for Your Odoo
Everything your system needs to run smoothly — so you can focus on your business, not your software.
24/7 Helpdesk
Round-the-clock support via email, phone, and ticketing. Our response-time SLAs ensure critical issues get attention within minutes.
Bug Fixes & Troubleshooting
Rapid diagnosis and resolution of functional bugs, performance issues, and unexpected behavior — with root-cause analysis included.
Version Upgrades
Seamless migration to new Odoo versions with data preservation, compatibility testing, and feature parity validation.
Performance Monitoring
Proactive monitoring of server health, database performance, and user experience metrics — catching issues before they impact operations.
Security Patches & Backups
Regular security updates, vulnerability scans, automated backups, and disaster recovery planning to protect your business data.
Continuous Optimization
Regular health checks, workflow tuning, and feature recommendations to ensure your Odoo investment keeps delivering value.
Support Plans
Choose Your Level of Coverage
Flexible support packages designed to match your needs and budget.
Essential
For teams that need reliable helpdesk support.
- Email & ticket support
- Business hours response
- Bug fixes & troubleshooting
- Monthly health reports
- Security patch management
Professional
Comprehensive coverage for growing businesses.
- Everything in Essential
- 24/7 phone & chat support
- Priority response SLAs
- Version upgrade assistance
- Weekly optimization reviews
- Dedicated account manager
Enterprise
White-glove support for mission-critical operations.
- Everything in Professional
- On-site support visits
- Custom development hours
- Disaster recovery planning
- Quarterly business reviews
- Proactive feature roadmapping
Why E. Moore Solutions
Support You Can Count On
We treat your system like it's our own — with urgency, expertise, and a genuine commitment to keeping your business running.
- Average first-response time under 30 minutes for critical issues
- Certified Odoo technicians who know your configuration
- Transparent ticketing with full visibility into issue status
- Proactive alerts and recommendations, not just reactive fixes
- Flexible contracts — scale up or down as your needs change
FAQ
Common Questions About Support & Maintenance
Critical issues (system down, data integrity) are responded to within 30 minutes. High-priority issues within 2 hours. Standard requests within 4-8 business hours. Our Professional and Enterprise plans include 24/7 coverage with even faster SLAs.
Yes. We provide support and maintenance for Odoo instances regardless of who originally implemented them. We begin with a system audit to understand your configuration, then transition you into our support framework seamlessly.
Our upgrade service includes compatibility assessment, staging environment setup, data migration testing, custom code migration, feature validation, user acceptance testing, and production cutover with rollback planning. We ensure zero data loss.
We configure automated daily backups with off-site replication. For Enterprise clients, we maintain a disaster recovery plan with defined RTO and RPO targets. Backup integrity is tested monthly, and recovery drills are conducted quarterly.
Yes. Our plans are designed to scale with you. Upgrade or downgrade with 30 days' notice. Seasonal businesses can opt for temporary coverage boosts during peak periods. Flexibility is built into how we work with every client.